Terms of Use

PLai AI Solutions, S.L. (hereinafter, PLai Solutions).
Registered in the Commercial Registry of Barcelona, Volume 49218, Folio 91, Sheet B 612049, Entry 1. Tax ID: B70878129.
Address: C/ Llull 51-55, 1ª 1ª 08005, Barcelona.

Introduction

Welcome to PLai Solutions. These Terms of Use (“Terms”) govern access to and use of our products and services, including PLai Framework, PLai Assistant, and PLai Custom Solutions, offered by PLai Solutions, a Barcelona-based company dedicated to the development and implementation of artificial intelligence (“AI”) solutions.

Our mission is to accelerate the digital transformation of organizations through artificial intelligence, providing innovative tools that empower businesses across all sectors. By using our services, you agree to be bound by these Terms. If you do not agree with any of them, we recommend that you do not access or use our products and services.

Description of Services

PLai Solutions provides AI tools and platforms designed to meet various business needs and optimize processes. Our products include:

1. PLai Framework: A configurable platform that allows the integration of large language models (LLMs) into business processes. PLai Framework offers an API that facilitates custom implementation, enabling organizations to improve their efficiency and adaptability.
2. PLai Assistant: An AI-powered virtual assistant that serves as an information repository and support tool. Designed to answer questions about products, services, or corporate data, PLai Assistant enhances the user experience by providing accurate and contextual responses.
3. PLai Custom Solutions: A tailored service that develops customized solutions using artificial intelligence technologies, including generative and multimodal models. This service is designed to address specific challenges for each organization, delivering highly adapted results.

Eligibility

To use PLai Solutions’ services, you must meet the following requirements:

• Be at least 18 years old or have the consent of a legal representative.
• Have the legal capacity to accept these Terms and enter into a binding contract.
• Ensure that the information provided to PLai Solutions is truthful, accurate, and complete.

Account Registration

Some PLai Solutions services may require creating an account. You are responsible for maintaining the confidentiality of your login credentials and all activities performed from your account. If you suspect your account has been compromised, please notify us immediately.

Permitted Use

You agree to use our services only for lawful purposes and in accordance with these Terms. The following actions are strictly prohibited:

• Using the services in a way that violates any applicable law, regulation, or ordinance.
• Attempting to decompile, reverse engineer, extract source code, or tamper with our products.
• Distributing, sublicensing, renting, or sharing access to the services without prior authorization.
• Interfering with the integrity or operation of our systems through attacks, overloading, or introducing malicious code.
• Using the services to develop competing products or services.

Intellectual Property

All intellectual property rights related to PLai Framework, PLai Assistant, PLai Custom Solutions, and other PLai Solutions products are the exclusive property of PLai Solutions. This includes, but is not limited to:

• Source code and software design.
• Trademarks, logos, and trade names.
• Content generated or provided by PLai Solutions.

No ownership or license rights are granted to you, except as expressly stated in these Terms.

Privacy

The use of our services is subject to our Privacy Policy, which details how we collect, use, and protect your personal information. You can review our Privacy Policy on our website. By using our services, you agree to the terms of our Privacy Policy.

Fees and Payments

Access to certain PLai Solutions services may be subject to fees. Applicable fees will be described in the specific terms of the contracted service. You are responsible for providing accurate billing information and keeping your payment method up to date. All fees are final unless otherwise stated.

Limitation of Liability

PLai Solutions shall not be liable for:

• Indirect, incidental, consequential, or special damages arising from the use of our services.
• Loss of data, income, or profits as a result of failures or interruptions.
• Results arising from incorrect or unauthorized use of our products.

In no event shall PLai Solutions’ total liability exceed the amount paid by you to access our services during the 12 months prior to the event giving rise to the claim.

Warranties and Disclaimers

PLai Solutions provides its services “as is” and “as available.” We do not guarantee that:

• The services will be uninterrupted, error-free, or secure.
• The results obtained through the use of the services will meet your expectations.

Termination

We reserve the right to suspend or terminate your access to PLai Solutions’ services at any time, with or without prior notice, if:

• You violate these Terms.
• You use the services in a way that negatively affects other users or our company.

Upon termination, you must cease using the services and delete any associated materials.

Modifications

PLai Solutions reserves the right to modify these Terms at any time. Significant changes will be notified via email or through our platform. By continuing to use our services, you accept the modified Terms.

Governing Law and Dispute Resolution

These Terms are governed by the laws of Spain. Any dispute shall be resolved before the competent courts of Barcelona, unless otherwise required by applicable law.

Contact

If you have questions, comments, or concerns about these Terms, you can contact us via:

• Email: customer@plaisolutions.com
• Postal address: PLai Solutions, Llull 51-55, 1st 1a, 08005 Barcelona, Spain

Thank you for choosing PLai Solutions as your partner in digital transformation.